How do custom orders work?
Choose the custom product you’d like and complete the personalization questions shown on the product page.
After checkout, use our Custom Order Request page to upload any photos, artwork, logos, or inspiration images needed for your design.
Customers are responsible for providing accurate names, dates, spelling, sizes, colors, photos, artwork, and other personalization details.
By submitting photos, logos, artwork, or other materials, you confirm that you own the material or have permission to use it for the requested product.
For products requiring a design proof, proofs are typically sent within 2–4 business days. Production begins after your design is approved.
How long does my order take?
Ready-made designs usually require 1–2 business days for production before shipping or pickup.
Custom designs may require a proof before production. Proofs are typically sent within 2–4 business days. Once your design is approved, please allow approximately 1–2 business days for production.
Shipping time is additional and depends on the shipping method selected at checkout.
Production times are estimates and may be longer during holidays, high-volume periods, supply delays, or other circumstances outside our control.
Can I make changes after ordering?
Please contact us as soon as possible if you need to make a change to your order.
Changes may be possible before production begins. Once a custom or personalized item has entered production, changes may no longer be available.
If a design proof is provided, please review it carefully before approving it, as approval confirms acceptance of the visible design details.
Can I cancel my order?
Orders may be canceled if production has not yet begun.
Because many Rev & Bows products are custom, personalized, or made to order, cancellations may no longer be available once production has started or a custom design has been approved.
If you need to cancel, please contact us as soon as possible and include your order number.
What is your return policy?
Custom and personalized items are final sale and are not eligible for return or exchange unless the item is defective, damaged, or Rev & Bows made an error in producing your order.
If you purchase a non-custom item and have an issue with your order, please contact us so we can review it with you
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery or pickup and include your order number and clear photos of the issue.
What if I ordered the wrong size?
Please review the size chart before ordering.
Fit may vary by brand, style, material, and individual preference.
Customers are responsible for selecting the correct size.
Rev & Bows is not responsible for fit or sizing issues when the size received matches the size ordered.
What if my order arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery or pickup.
Please include:
Your order number
A brief description of the issue
Clear photos showing the item and the damage or error
Please do not discard damaged packaging or products until we have reviewed the issue, as additional photos or information may be requested.
We’ll review the order and determine the appropriate replacement, correction, refund, or other resolution.
What does proof approval mean?
If a design proof is provided, approval confirms that you have reviewed and accepted the spelling, wording, names, dates, layout, colors, sizing, placement, and other visible design details shown in the proof.
Once a proof is approved and production begins, changes may no longer be possible.
Rev & Bows is not responsible for errors that were included in an approved proof.
What if my photo or logo is low quality?
Please provide the highest-quality file available.
Low-resolution, blurry, compressed, cropped, distorted, or otherwise unsuitable files may affect the finished print quality.
Rev & Bows is not responsible for reduced print quality caused by the quality of customer-provided files.
Why might my finished item look slightly different from the mockup?
Product mockups are provided as a visual guide.
Finished colors, placement, proportions, fabric texture, and overall appearance may vary slightly due to screen settings, product materials, garment colors, manufacturing tolerances, and production methods.
Minor variations are normal and are not considered defects.
How does sublimation work on colored items?
Sublimation does not print white ink.
White or transparent areas in the artwork will show the color of the product underneath.
This means designs may appear different on cream, tan, beige, pastel, or other non-white products than they do on white products.
Colors may also appear slightly softer or warmer depending on the product color.
Do you offer rush orders?
Rush production may be available for certain orders but is not guaranteed.
Any rush request must be approved by Rev & Bows before the order is placed.
Additional fees may apply depending on the project and requested turnaround time.
How does shipping work?
Shipping options and costs are shown at checkout based on your order and delivery address.
Please double-check your shipping address before completing your purchase. If you notice an error after ordering, contact us as soon as possible.
Once your order ships, tracking information will be provided when available.
Production time is separate from shipping time. Ready-made items typically require 1–2 business days for production, while custom items may require additional time for design approval.
Rev & Bows is not responsible for delays caused by shipping carriers, weather, incorrect addresses, carrier disruptions, or other circumstances outside our control.
Do you offer local pickup?
Yes. Local pickup may be available for eligible orders.
If local pickup is offered for your order, select it during checkout. We’ll contact you when your order is ready and provide pickup instructions.
Please wait until you receive confirmation that your order is ready before arriving for pickup.
Completed orders should be picked up within the timeframe communicated by Rev & Bows. Orders left unclaimed for an extended period may be considered abandoned after reasonable attempts have been made to contact the customer.
Still have questions?
We’re happy to help.
Visit our Contact Us page for general questions or help with an existing order.
If you need to send photos, artwork, logos, or inspiration for a custom order, please use our Custom Order Request page and include your order number.
Rev & Bows policies are subject to our Terms & Conditions and do not limit any rights available to customers under applicable law.